Refunds & cancellation

1. Cancelling a booking

You can cancel a confirmed booking from My bookings or by contacting support. How much of your rental is refunded depends on how far ahead of pickup you cancel:

• Cancel at least 10 days before pickup — 90% of the rental amount is refunded.
• Cancel at least 5 days before pickup — 50% of the rental amount is refunded.
• Less than 5 days before pickup, or a no-show — the rental amount is not refundable.

The refundable security deposit is always returned in full when you cancel before pickup. Any optional delivery fee is refunded if we have not yet dispatched the vehicle.

Groups of 1 or more bikes booking at least 15 days ahead can reserve now by paying 20% of the rental, with the balance due 120 hours before pickup. If you cancel a reserved-but-not-fully-paid booking, only what you have actually paid is refundable at the tiers above.

2. The security deposit

The security deposit is separate from your rental charge and is fully refundable. After you return the vehicle and our staff complete the return inspection, we release the deposit, minus any agreed deductions for:

• damage beyond normal wear, as recorded against the handover inspection;
• missing fuel, accessories or documents;
• late return, charged at your daily rate;
• traffic fines, tolls or challans incurred during your rental; or
• cleaning or recovery where the vehicle is returned unfit or off-route.

We show you every deduction with its reason before it is applied. If there are none, the full deposit comes back.

3. When refunds reach you

Approved refunds and deposit releases are sent back to your original payment method through our payment partner, Razorpay. Funds typically appear within 5–7 business days, depending on your bank or card issuer. We will email you when a refund is initiated.

4. Changes to your booking

Want to change dates, locations or vehicle? Contact support before pickup and we will do our best to accommodate it, subject to availability and any price difference. A change is not confirmed until we acknowledge it.

5. Cancellations by OpenRides

Occasionally we may have to cancel — for example due to a safety issue, a road closure, or a vehicle becoming unavailable. If we cancel and cannot offer you a suitable alternative, you receive a full refund of everything you paid, including the deposit. We are not liable for incidental costs such as travel or accommodation.

6. Weather, roadblocks and force majeure

High-mountain travel is weather-dependent. If a pass closes or conditions make riding unsafe, talk to us as early as you can. We will work with you in good faith on a date change or fair refund, balancing it against costs already incurred.

7. One-way and return-ride bookings

One-way bookings follow the same cancellation tiers above. Where a return-ride discount was applied, the discount is recalculated if the trip type changes. Off-route or late one-way drops may attract recovery charges as set out in the terms of use.

8. How to request a refund

Most refunds are handled automatically when you cancel or return. It could take 24 hours to 7 days to reflect in your payment method. If you believe a refund or deposit settlement is wrong, contact us within 7 days of the settlement at support@openrides.in with your booking number, and we will review it.

9. Contact

Need help with a cancellation or refund? Use the contact page, or reach us by email at support@openrides.in.